Vendor Assessment Surveys and Scorecards
Enlighta helps you identify areas of weak performance and misalignment and strengthen preferred vendor and client relationships.
Get a Pulse on Your Strategic Vendor and Client Relationships
Enlighta enables you to gather, quantify, and assess qualitative feedback from stakeholders to help you achieve strategic alignment with partnerships that truly contribute to your success. Clients benefit by having a consistent way to assess, rate and improve strategic vendor relationships. Vendors benefit by being able to proactively assess the health of client engagements and taking steps to address areas of weakness.
Gather Feedback from Stakeholders
Send out-of-the-box assessment surveys to unlimited respondents, or modify or create your own dynamic surveys with custom scoring and computation using Enlighta’s Assessment Designer which lets you add or skip custom follow-up questions or sections based on previous responses as well as responder’s profile/function.
Launch surveys by importing respondents via spreadsheets and configuring email templates within Enlighta. Monitor completion rates and set reminders to respondents to ensure timely collection of valuable feedback. The respondents can easily complete the surveys all at once, or save their progress and return to complete them any time before the survey is set to expire.
Trigger Remediation Activities
With Enlighta Govern, you can also configure the creation and assignment of issues for remediation if expectations are not met and quickly schedule meetings, invite stakeholders, capture minutes and action items, and track future meetings for each vendor.
Assess Vendor Performance Efficiently
Once your survey responses are in, Enlighta helps you analyze the data and unlock critical insights to management across divisions and business units with:
- Reporting Dashboards: Slice and dice survey responses by survey sections, questions, and respondents. You can also export this data to spreadsheets or other BI tools for further analysis.
- Vendor Balanced Scorecards that visualize vendor performance across multiple dimensions like innovation, business value, performance, risk, compliance, quality, capabilities, ESG and more. Enlighta auto-computes and generates them at the aggregate level and by respondent. These scorecard computations can also incorporate objective performance data from Enlighta’s built-in SLAs and Obligations tracking or derive KPIs from your existing enterprise systems.
