Issue Management and Remediation
Intelligent Issue Management and Remediation
Effective vendor governance can surface issues that require efficient management and resolution. Enlighta’s Issue Management and Remediation capabilities empower you with the tools you need to find and fix issues before they turn into costly contractual disputes, operational disruptions, and broken vendor relationships. These issues may be contractual gaps in delivery, compliance issues, billing issues, resource and infrastructure issues, data and privacy issues or other issues.
Centrally Capture and Categorize all Issue Data
Import issue data from emails and spreadsheets and prevent redundancy by identifying and eliminating duplicate issues. Capture detailed information on every issue and categorize it by severity and other business criteria. Assign and reassign issues and action items to teams or individuals with full audit-trail for clear accountability and enterprise visibility.
Proactively Identify and Address Issues
Define acceptable risk and performance thresholds. Enlighta will then automatically create issues and route them to approved stakeholders for review and next steps whenever a vendor's risk profile or performance falls below those thresholds.
Collaboratively Resolve Issues
Automated workflow processes for vendor and client stakeholders to resolve issues.
Prioritize and Escalate
Promptly identify and escalate critical issues for timely action. Set auto-escalation rules based on risk, compliance, performance, issue age, resolution time and other criteria.
Identify and Correct Root Causes of Issues
Automate root-cause analysis workflows involving relevant stakeholders. Define, implement, and track the progress of Corrective Action Plans (CAPs) to address performance gaps.
Identify Issue Trends and Bottlenecks
Track issue resolution times and volume with detailed reports to identify trends and optimize issue management and remediation processes.
