Streamlined Issue Management
Enlighta solutions are trusted by
Simplify Vendor Issue Management
with Enlighta Spice
Tackle third-party issues effectively and collaboratively with end-to-end issue management.
Visibility into issues or gaps and effective processes to prioritize, assign, resolve issues prevents major escalations that may lead to a breakdown in the third-party relationship, major disputes, unscheduled contract termination, losses, impact to reputation or even litigation.
Effortless Issue Management
- Centralized Platform: Create, track, assign, and resolve all vendor issues (breaches, gaps, missed deliveries, operational issues, incidents) in one place.
- Automated Issue Creation: Automatically detect, flag, and create issues based on predefined criteria like SLA breaches.
- Prioritize: Mark critical issues as high-priority for faster action.
- Eliminate duplicates: Prevent redundant work by identifying and eliminating duplicate issues.
- Analytics: Track issue resolution times and volume with detailed reports for data-driven decisions.
Escalation and Compliance
- Defined Thresholds: Set clear auto-escalation rules based on risk, compliance, and performance metrics for timely action.
- Automatic Tracking: Gain visibility into issue age and resolution time with auto-calculated metrics.
Actionable Collaboration
- Predefined Workflows: Automate action item creation and assignment based on specific events or rules.
- Clear Responsibility: Easily assign and reassign issues and action items to teams or individuals for accountability.
Enlighta Spice Advantage
Unified
Streamline onboarding, contracting, performance, compliance, and risk monitoring and management with one platform.
Adaptable
Tailor everything from assessments to workflows without code and integrate internal and external data feeds and systems with Enlighta Spice.
AI-Powered
Leverage advanced machine learning rules and NLP to automate contract identification and generation as well as clause extraction, analysis, and updates.
Secure
End-to-end encryption, standalone application deployments, and regular vulnerability assessments guarantee your data’s security.
Resilient
Automated backups, high availability, and uptime SLAs ensure consistent performance and uninterrupted reliability for you and your third-parties.
Scalable
Start small and scale to thousands of vendors, contracts, and users with our modular platform and flexible subscription plans.
